Frequently Asked Questions

Q: Do you offer international shipping?

Yes, we offer FREE worldwide shipping to most countries.We have production hubs in the US, UK, Europe, Australia and Canada - customers in these regions will have their orders shipped quickly to them from these production hubs where possible. Customers outside these regions have access to the USA catalogue and will receive free shipping from the USA

Q: Why does an item say unavailable when I try to purchase?

Are you purchasing the item from and sending to the same country/region? We have specific catalogues for each of our global regions. Please select the country you want the product to be delivered to to see that catalogue. E.g. If you are in the US but purchasing a gift for someone in the UK - please select UK from our country drop down menu at the bottom left of our site. We have regional product catalogues to ensure we can deliver items to you as quickly and as cheaply as possible.

Q: How long does it take for an order to be processed?

We typically process orders within 1-2 business days. However, processing time may vary depending on the item ordered and the shipping destination.

Q: How long does shipping take?

Shipping times vary depending on the shipping destination and the product purchased. See our Shipping Information Page  for more info.

Q: What is your return policy? 

If your item is defective or damaged when received we offer returns 30 days of purchase. If you are not satisfied with your purchase for any reason, please contact us and we will do our best to make it right. See our Return Policy for more information.

Q: How do I track my order? 

A: Once your order has been shipped, you will receive an email with tracking information where available. You can also track your order by logging into your account on our website.

Q: Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.

Q: What payment methods do you accept?

We accept payment through most major credit cards, PayPal, and Apple Pay.